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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Nik Smith

October 28, 2026

5 out of 5 rating by Nik Smith
"Mike has called me and made all of my problems go away. Thank you Mike for explaining to me what the different policies meant and for helping me get insurance back so quickly! You made this stressful process so easy and I am truly blessed that you made this so easy!"
We responded:
"Thanks so much for your kind words. We are honored to have your trust and look forward to many years of caring for you with your insurance needs!"
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Angie Heslen

October 27, 2026

5 out of 5 rating by Angie Heslen
"Jack Abbott is fabulous to work with and saved me a lot of money on my insurance. He is thorough, courteous and an asset to State Farm."
We responded:
"Thanks Angie for your positive feedback. Jack is an awesome part of this team and we are so grateful you got to experience his care."
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Janelle Toney

October 23, 2026

5 out of 5 rating by Janelle Toney
"I am so happy to share the experience I had with Jack! I needed to secure auto insurance during a very rough and sensitive time for my family and I as my dad is in the hospital. He was so patient, kind, and thoughtful! Made the process so easy! I enjoy AI but nothing in the world replaces a living soul that is dedicated to deliver excellent customer care and service! This will absolutely be my first stop the next time I am in need of anything insurance related. Wishing this office continued blessings and success!
Janelle"
We responded:
"Wow! Thank you Janelle :) You have given us such good feedback. We will make sure Jack knows your gratitude. And we are also grateful for your willingness to share about your experience so more clients like yourself will find us and get that same great service! We are glad to help meet your insurance needs and have you as a part of the Mike Ingham State Farm family!"
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John Braun

October 20, 2026

5 out of 5 rating by John Braun
"I have had nothing but a great experience with Mike Ingham State Farm. They pray for me and my family And do everything in their power to help me in any way possible. Jack and Seth have gone above and beyond to show me how much I’m appreciated and how grateful they are that I choose them to ensure my vehicles. I would recommend them to anybody. Thank you so much for the great work that you do."
We responded:
"Thanks John for sharing your life with us. Jack, Seth and the whole team are honored to be a part of the journey with you. We will keep growing and stepping up our game to give you a top shelf experience with us."
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Buddy the dog

October 16, 2026

5 out of 5 rating by Buddy the dog
"Great workmanship made me feel like I was talking to my grandson"
We responded:
"Thanks Buddy for giving us the opportunity to serve you! We hope to keep making insurance easy and enjoyable for you!"
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R S

October 6, 2026

5 out of 5 rating by R S
"It was a great pleasure to speak with Mike and have my many many questions answered. He was very patient, knowledgeable and friendly. I also spoke with Zach before making any final decisions and he was so helpful in giving me the options to make the best possible choice. In the end, I ended up purchasing homeowners and auto insurance from them. I have every confidence that I will have a very good experience with these people in the future!"
We responded:
"We are honored to have your trust and the ability to address your family's insurance needs. We will keep working hard every day to keep earning that trust for the months and years to come!"
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Kathie Davis

September 23, 2026

5 out of 5 rating by Kathie Davis
"Wonderful service, will use again"
We responded:
"Thanks Kathie! You are very kind and we will keep striving to deliver a truly top notch experience for you with your insurance needs!"
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Mo Griffin

September 23, 2026

5 out of 5 rating by Mo Griffin
"It was an absolute pleasure speaking with Seth to review my policies. He was very knowledgeable and informative. He held great conversation outside of discussing my policies. The review was needed because I was made aware of changes and Seth provided other needed information. Seth is phenomenal!!! ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thanks Mo for your kind words. So very excited you had a great experience with Seth and our team. Thanks for your trust and letting us serve you with your insurance and financial service needs"
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Betsy Howser

September 17, 2026

5 out of 5 rating by Betsy Howser
"Seth was great. We just moved to GA and he got our auto insurance taken care of promptly. He was kind and professional. We highly recommend him."
We responded:
"Thanks Betsy for letting us serve you with your auto insurance needs. We hope we will continue to earn your trust each and every day moving forward"
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Scott Bosgraf

September 16, 2026

5 out of 5 rating by Scott Bosgraf
"Seth was very helpful and professional
Through the whole process"
We responded:
"Thanks Scott for your feedback! Seth is a huge asset to our team. Grateful he was able to serve you"
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Tiaa Beard

September 15, 2026

5 out of 5 rating by Tiaa Beard
"I am a returning customer and Jack Abbott helped me out tremendously and got me low rates on my policies .. thanks Jack !"
We responded:
"Thanks Tiaa! We are honored to have you back!"
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Ethan Gravelle

September 10, 2026

5 out of 5 rating by Ethan Gravelle
"⭐⭐⭐⭐⭐

I can’t recommend Jack Abbott enoughhhh! I’m 18 years old and recently purchased an Audi, so I was honestly expecting getting insurance to be a huge headache and cost a fortune ughh but Jack completely changed that experience for me.

I called him and he was incredibly helpful from the very beginning. He took the time to explain everything to me, answered all of my questions haha trust me a lot of questions and made sure I understood what I was getting…. The best part was how quick and easy he made the ENTIRE process. I was able to get my insurance set up over the phone probably in less than 10 minutes!!!!

Jack also helped me get an absolutely amazing rate, likeee especially considering my age and the vehicle I’m driving 😅😅 I really appreciate how professional, patient, and friendly he was throughout the whole process. I never felt rushed or like I was just another customer. Oaky maybe felt like I knew him longer than I have haha.

If you’re looking for someone who actually cares about helping you and making the insurance process simple, I highly recommend Jack Abbott at State Farm. He made what I thought was going to be a stressful process incredibly easy. 5 stars all day! Wait can you give more then 5 stars???⭐⭐⭐⭐⭐"
We responded:
"Thanks for your awesome feedback Ethan!! Jack had really taken off as the newest member of our team. His attention to detail regarding the auto, home and life insurance products in unparalleled. And his care that he shows to each customer is amazing to watch. Each person gets his fullest attention and all his resources to meet their needs. Thanks for noticing how awesome he is!"
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Keith Potts

September 9, 2026

5 out of 5 rating by Keith Potts
"I had a great experience with my State Farm agent! They were professional, friendly, and took the time to make sure I understood everything about my coverage. They were very helpful, responsive, and made the entire process easy and stress-free. It’s hard to find someone who genuinely cares about their customers, but that’s exactly the experience I had. I highly recommend this State Farm agent to anyone looking for great service and someone they can trust!"
We responded:
"Thanks Keith for letting us serve you! We look forward to serving you for months and years to come!"
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Amin Mattar

September 6, 2026

5 out of 5 rating by Amin Mattar
"Great experience with the brokerage. Zach was great to work with. He is very knowledgeable, helpful, and professional. He made everything easy and straightforward. Highly recommended!"
We responded:
"Thanks Amin!! Zach is an awesome team member and loves our customers really well!"
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k “panddacatt” t

September 4, 2026

5 out of 5 rating by k “panddacatt” t
"Seth Robison was super cool and helpful , he seriously helped recommend me some tips on lessening my bill"
We responded:
"hey! Thanks for your feedback! Seth is great and I'm so glad you got to work with him!"
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William Matheny

September 1, 2026

5 out of 5 rating by William Matheny
"Very pleasant and efficient service."
We responded:
"Thanks Father William! Glad to have you join us down here from West VA. We look forward to serving you as you serve our community in the months and years to come!"
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Christine G. Simon

August 28, 2026

5 out of 5 rating by Christine G. Simon
"Hey guys I’ve never done a review before, this is my very first. It’s all because of one outstanding person, Jack Abbott. Shopping for auto insurance and leaving with home auto and so much more. State Farm insurance needs to know that Jack is literally the best agent I encounter."
We responded:
"Thanks Christine!!! Jack is a superstar and I'm so glad you got to work with him. Please don't keep him a secret! Let your friends and family know"
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Carla Baxley

August 26, 2026

5 out of 5 rating by Carla Baxley
"I love state farm!! I been with them over 15 years!"
We responded:
"Thank you Carla... customers like you make this career super rewarding. Thanks for letting us serve you and your family!"
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Shirene Fischer

August 19, 2026

5 out of 5 rating by Shirene Fischer
"It was a pleasure to review our policies with Seth. He followed up less than 48 hours with answers to our questions. Impressive new office & staff is friendly and kind."
We responded:
"Thanks Shirene! It was great meeting you and your husband the other day. Can't wait to see how you guys and your business continue to flourish. Let us know any and all ways we can be a blessing to you :)"
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Keith Ingram

August 19, 2026

5 out of 5 rating by Keith Ingram
"Great customer service , all employees are very professional and helpful"
We responded:
"Thanks for the awesome review, Keith!"
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Todd Fischer

August 18, 2026

5 out of 5 rating by Todd Fischer
"Mike's office staff is friendly and they listen to what you want. They are focused on educating you about their available services and assisting in getting you the coverage you need and want."
We responded:
"Thanks so much for the amazing review, Todd! We really appreciate your support here in Augusta. Just reach out anytime if you need us - we’re here for you. "
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Rob and Nikki Bailey

August 11, 2026

5 out of 5 rating by Rob and Nikki Bailey
"Seth is extremely knowledgeable and walked us through all that we have covered. Patient and willing to break it down however we needed. Excellent experience!"
We responded:
"Hey Nikki & Rob... thanks for allowing us the privilege to provide you those quotes. We are honored by your feedback and will do everything in our power to continue being worthy of them!!"
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Susan Gilbert

August 10, 2026

5 out of 5 rating by Susan Gilbert
"I highly recommend Jack Abbott to assist you with all of your insurance needs. He's very professional and knowledgeable which helped so much while I was seeking a more affordable insurance company. Jack was always available to answer any questions and also has a caring spirit to assist senior citizens like me. Thank you, Jack!!"
We responded:
"Thank you, Susan! I'm glad to hear that you received the professional and knowledgeable assistance you were looking for. It's wonderful to know the process was made easier for you and that your needs were attentively met. We're here to help, so feel free to reach out if you need anything else!"
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Mary Ann Kotras

August 6, 2026

5 out of 5 rating by Mary Ann Kotras
"Seth Robinson assisted me with applying for a new auto and Home insurance policy. He was courteous, professional, knowledgeable about the products and efficient in getting me started so quickly with a new policy. He also found ways to save me money compared to my current policy. I highly recommend this State Farm insurance And in particular Seth Robinson."
We responded:
"Hi Mary Ann! Thanks for your feedback. Seth is such a blessing to our team and to so many customers like yourself! thanks for giving him this feedback. We will make sure to celebrate this as a team :)"
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Jacob Keith

August 6, 2026

5 out of 5 rating by Jacob Keith
"Jack Abbott was incredibly helpful in getting me a much better deal on my car insurance. As a former customer, I really appreciated that he took the time to reach out and explain my options, which ultimately convinced me to switch back to State Farm.

Jack is knowledgeable, professional, and genuinely cares about his customers. He made the entire process simple and stress-free while ensuring I received the best coverage for my needs. He’s an outstanding representative for State Farm, and his commitment to customer service and fairness really stands out. I highly recommend working with Jack if you’re looking for an insurance agent you can trust."
We responded:
"Thank you so much for the 5 stars, Jacob! We truly appreciate your feedback and are always happy to help whenever you need us. "